Customer Service Library and Information Advisor

at  Bath and North East Somerset Council

AT BATH & NORTH EAST SOMERSET COUNCIL WE HAVE ONE OVERRIDING PURPOSE TO IMPROVE PEOPLE’S LIVES.

Hours: Various Hours
Contract Type: Permanent/Casual/Temporary/Full & Part time
Departments: Bath Central Library, The Library & Information Service in Keynsham & Midsomer Norton, Bath Housing Welfare Advice Service & Council Connect (Contact Centre)
Our friendly and passionate Customer and Library Service are looking for new members to join our team. We pride ourselves on improving people’s lives by delivering support, guidance, information and a constantly improving customer experience.
Our teams are the Library & Information Service in Bath/Keynsham/Midsomer Norton, Bath Central Library and Council Connect our telephony department, and we all work across these places, going where we are needed.
We are often the first point of contact and support for residents for a wide variety of queries; every day is different, and the role is very rewarding.
We are looking for enthusiastic, performance driven team players who will enjoy delivering excellent customer service and making a difference to the residents of Bath and North East Somerset.
We are recruiting on a rolling basis for fulltime, part-time and casual colleagues working Monday-Saturday (on a rota basis) with expectation to flexibly work outside these parameters for special events, and to be able work across our different locations in Bath, Keynsham and Midsomer Norton.
When you apply, please include details of your availability.
As this is rolling recruitment, we will be reviewing applications regularly.

As an ideal candidate you will be able to demonstrate that: -

• When working in the front facing Libraries and Information services you need to be able to engage with partners and groups to support and participate in events and activities. This also includes outreach events in the local community.
• You can work under pressure to rapidly respond to all enquiries in a front facing and contact centre environment with a pro-active and energised attitude.
• In addition to general Council enquiries from our residents, promote the vast number of services available in the libraries, engaging with a diverse range of residents and groups.
• You are committed, patient, diplomatic, tactful and be able to negotiate on all levels to gain the best solution for both customer and client, internally and externally.
• Flexibility within the working environment and an ability to use initiative to solve both expected and unexpected problems.
• Capable of supporting service changes and assisting in the introduction of new ways of working.
• Excellent communicator, who works to high standard ensuring accuracy and excellent customer service with a professional and courteous manner.
• The ability to communicate with a diverse range of customers as equality is paramount.
• A team player, flexible and adaptable you need to display a ‘can do’ attitude, understand and support the need for continuous improvement.
• Excellent IT skills with the ability to use technology to interpret and input accurate data and information in accordance with GDPR and Information Governance.
• Willingness to cross skill and work in other locations when necessary

Enclosed is the relevant Job Description, if you are interested and feel you meet the necessary criteria, then please apply through the job portal.
If you are successfully shortlisted, we will contact you to arrange an interview using your preferred method of contact.