Customer Service (Logistic Support) -GD Express (Singapore) Pte Ltd

at  GD Express Sdn Bhd

BENEFIT

✅ 16 days Annual Leave
✅ Medical Benefits
✅ Mid-Month Performance
✅ Attendance Allowance
✅ Singapore Citizen
✅ Golden age Singaporeans are encouraged to apply
⏰ Working Hours :
Mon-Sat 8:30am - 17:30pm
Saturdays until 12:30pm
Our main office is situated 8 Lorong Bakar Batu, #01-05 S348743.
Nearest bus No.125 / Nearest MRT station Potong Pasir.
Job Types: Full-time, Permanent
Pay: $2,100.00 - $2,300.00 per month

Supplemental Pay:

• Attendance bonus
• Commission pay
• Overtime pay

Job Types: Full-time, Permanent
Pay: $2,100.00 - $2,300.00 per month

Benefits:

• Health insurance
• Parental leave
• Professional development

Experience:

• Customer service: 1 year (Required)

Work Location: In perso

• Handle and timely respond to incoming calls and e/mails from external i.e. customers, agents, and internal i.e. GDEX networks from Malaysia.
• To assist walk-in customers.
• To arrange, key-in & coordinate all pickup order i.e. Normal Pick-up, Reverse Charge into CSTC system.
• Follow-up and provide solution to the tracing and problem shipment inquiries in the CS Platform including support operations team in physical shipment tracing.
• Ensure that Pre-Alert arrangement are updated from time to time.
• Ensure daily report updated for treasury for cash i.e. cash on delivery, petty cash and credit collection i.e. customer credit payment.
• Ensure shipments handover to 3rd party i.e. Contractor / Agent / SECO are monitor and follow-up until status closed.
• Responsible and liaising with the customers and agents for the permit declaration and transport documentation as required.
• To do filing and ensure CS area tidy and clean.
• Self-motivated and willing to do other duties as assigned.