Customer Service & Logistics Coordinator

at  DLF Seeds Science

PGG Wrightson Turf has been breeding turfgrass seed specifically for the Australasian environment for over 40 years and has established itself as an innovative market leader in turfgrass breeding, and turf research and evaluation. As part of the global seed company DLF, we are a leading player in the world of turf grass seed and other turf essentials. From golf courses to home lawn, we sell the seed for you to play on.
PGG Wrightson Turf, located Mangere Bridge, now have a parental leave cover role available for a Customer Service & Logistics Coordinator. (12 months)

QUALIFICATIONS AND SKILLS

• Proven experience in customer service, logistics, or supply chain coordination.
• Strong communication skills (both written and verbal).
• Excellent organisational skills and attention to detail.
• Proficiency in using ERP systems, CRM software, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving skills with a proactive attitude.
• Knowledge of logistics processes and regulations is an advantage.

ABOUT THE ROLE

This position will play a key role in ensuring customer satisfaction by coordinating logistics, managing orders, and handling inquiries in a timely and efficient manner. The ideal candidate will be a problem solver with a keen eye for detail, excellent communication skills, and a passion for logistics and customer service.

KEY RESPONSIBILITIES:

• Respond promptly and professionally to customer inquiries face, to face, phone and email
• Advise customers of seed availability, pricing, and process orders & returns into Navision
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain strong relationships with customers by delivering excellent service
• Coordinate sales orders and deliveries, ensuring timely and cost-effective logistics operations.
• Liaise with warehouse and drivers to track order status and resolve any issues.
• Monitor inventory levels and work with the warehouse team to ensure stock availability
• Provide reports on delivery schedules, stock levels, and customer service performance.
• Work closely with the sales, customer service, and logistics teams to ensure alignment on customer orders.