Customer Service Management - Call Center Lead
at Elmers Home Services Heating Air Conditioning
San Antonio, TX 78233, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 24 Jan, 2025 | USD 55000 Annual | 24 Oct, 2024 | N/A | Availability,Sage,It | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Elmer’s Home Services is calling all customer-service-oriented dispatchers who are interested in a full-time Customer Service Management - Call Center Lead job in the San Antonio, TX area to apply to join our dynamic team!
ARE YOU A GOOD FIT FOR THIS HOME SERVICES OPPORTUNITY?
Familiarity with the HVAC and Plumbing trades would be a plus, but we will train the right person! We are looking for a dispatcher who has excellent communication and interpersonal skills and can solve issues for all kinds of clients with professionalism and patience. Ask yourself: Do you enjoy interacting with people on the phone and understand good phone etiquette? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, please consider applying for this home services Customer Service Management - Call Center Lead position today!
WHAT WE NEED FROM YOU AS A CUSTOMER SERVICE MANAGEMENT - CALL CENTER LEAD
We will count on you to use your friendly, capable demeanor over the phone as you answer incoming calls and dispatch technicians. By considering technician time and mileage as you schedule prompt services, you will easily maximize the schedule without sacrificing the customer’s experience. You’ll also look days and weeks ahead to keep the schedule on track and everyone working well. Whether informing clients of arrival times, delays, or rescheduling appointments, it’s your efforts and talent that will ensure everyone is successful and satisfied. If you can do those things and meet the following requirements, we would be happy to have you as part of our home services dispatch team!
- Experience in SAGE
- Availability to work weekend and evening hours
- Able to use a computer
- Dispatcher/call center experience AND working knowledge of ServiceTitan is preferred
How To Apply:
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Responsibilities:
- Experience in SAGE
- Availability to work weekend and evening hours
- Able to use a computer
- Dispatcher/call center experience AND working knowledge of ServiceTitan is preferre
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
San Antonio, TX 78233, USA
