Customer Service Manager

at  Air Liquide

HOW WILL YOU CONTRIBUTE AND GROW?

Our customer Service (CS) teams play a vital role in the delivery of our Customer Experience (CX) by facilitating and enhancing the customer journey. To ensure that we are leading, supporting & directing our teams to work in this way we are recruiting a Customer Service Manager to manage both our front & back office teams in & around Birmingham.

Main responsibilities will include leading our CS teams in order to offer an improved Customer Experience & enabling us to deliver best in class Customer Service for our customers in the UK.

• To abide by the current Safety, Health and Environmental policy giving priority to the safety of colleagues and customers at all times.
• Leading & supporting the CS team to help improve Customer Experience (CX) & Employee Experience (EX)
• Deliver exceptional customer experience, with a passion and enthusiasm for driving to improve customer satisfaction wherever possible.
• This includes both customer facing transactional teams & back office process teams.
• Support wider teams to deliver an exceptional CX by involvement in key business projects
• Accountable for customer service related metrics & the development of these.
• Establishing the role of data & using it to identify trends & opportunities to improve our CX.
• Liaising with various departments to help achieve the company’s sales targets
• Assessing processes & ways to working to ensure we are continually improving

• To abide by the current Safety, Health and Environmental policy giving priority to the safety of colleagues and customers at all times.
• Leading & supporting the CS team to help improve Customer Experience (CX) & Employee Experience (EX)
• Deliver exceptional customer experience, with a passion and enthusiasm for driving to improve customer satisfaction wherever possible.
• This includes both customer facing transactional teams & back office process teams.
• Support wider teams to deliver an exceptional CX by involvement in key business projects
• Accountable for customer service related metrics & the development of these.
• Establishing the role of data & using it to identify trends & opportunities to improve our CX.
• Liaising with various departments to help achieve the company’s sales targets
• Assessing processes & ways to working to ensure we are continually improvin