Customer Service Manager

at  apprise consulting pty ltd

Nu-Tank is a family-owned business that started in 2008, we supply superior products, deliver top tier customer service and most importantly give back to our community.
Nu-Tank manufactures polyethylene tanks, feeders and troughs. Retailing water tanks, molasses and dunder tanks, diesel storage tanks, transport, industrial tanks, firefighter units, wet and dry lick feeders, water and molasses troughs, pumps and accessories, round steel tanks and self-bunded tanks.
Nu-Tank is seeking Customer Service Manager to join their team of professionals in a full-time and permanent basis.

Key Responsibilities include but are not limited to:

• Develop and review policies, programs and procedures concerning customer relations and goods and services provided
• Maintain good customer relationships
• Oversee and assist with customer queries and concerns
• Oversee and assist with the day-to-day customer service function including phone and email support
• Process customer and supplier invoices (recipient created) using company specific software
• Provide customer summaries and reports using company specific software and excel
• Provide efficient business–focused customer services and respond proactively to verbal and written enquiries, in an accurate and timely manner.
• Liaise with other organisational units, service agents, contractors, and customers to identify and respond to customer expectations
• Communicate with clients regarding incoming bookings, sending reminders, and confirmations.
• Maintain business records
• Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Account reconciliations
• Ensure the company’s policies, procedures and standards are adhered to
• Schedule and coordinate staff for personnel activities including but not limited to safety, training and supervision, maintaining daily communication for feedback.
• Report and collaborate with senior management to promote growth with customers and suppliers
• General office coordination duties and ad hoc tasks

To be considered for this role, you must have

• Excellent customer service relations experience
• Excellent working knowledge in Microsoft Office (Outlook, Word, Excel)
• Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines.
• With proven high level of professionalism, discretion, and confidentiality
• Strong communication and reporting skills
• Must be able to work independently or as part of a team
• Great interpersonal skills.

If you possess the qualities and skills required for this role and you feel this job is for you, please apply now!
Salary: Between $70,000 and $75,000 per annum + Super
Job Types: Full-time, Permanent
Pay: $70,000.00 – $75,000.00 per year
Work Location: In perso

Key Responsibilities include but are not limited to:

• Develop and review policies, programs and procedures concerning customer relations and goods and services provided
• Maintain good customer relationships
• Oversee and assist with customer queries and concerns
• Oversee and assist with the day-to-day customer service function including phone and email support
• Process customer and supplier invoices (recipient created) using company specific software
• Provide customer summaries and reports using company specific software and excel
• Provide efficient business–focused customer services and respond proactively to verbal and written enquiries, in an accurate and timely manner.
• Liaise with other organisational units, service agents, contractors, and customers to identify and respond to customer expectations
• Communicate with clients regarding incoming bookings, sending reminders, and confirmations.
• Maintain business records
• Plan and implement after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided
• Account reconciliations
• Ensure the company’s policies, procedures and standards are adhered to
• Schedule and coordinate staff for personnel activities including but not limited to safety, training and supervision, maintaining daily communication for feedback.
• Report and collaborate with senior management to promote growth with customers and suppliers
• General office coordination duties and ad hoc task

To be considered for this role, you must have

• Excellent customer service relations experience
• Excellent working knowledge in Microsoft Office (Outlook, Word, Excel)
• Demonstrated excellent time management skills including the capability to understand and set priorities, and achieve results in an environment of high volumes workloads and tight deadlines.
• With proven high level of professionalism, discretion, and confidentiality
• Strong communication and reporting skills
• Must be able to work independently or as part of a team
• Great interpersonal skills