Customer Service Manager (Dubai Mainland)

at  M9 Logistics

ABOUT COMPANY

We are an international forwarding company. We work worldwide in many countries - our great team with different backgrounds in Europe, Asia, the Americas. But whatever we work, whatever language we speak, we are all united by one general vision – to move forward and create a better life for many people. Our wonderful team are the heart and soul of our business and are an integral part of its success. Therefore, to expand our capabilities we are looking for an Customer Service Manager who will share our values and become part of our friendly M9 Team.

REQUIREMENTS:

• Russian fluent,
• English fluent,
• Relevant experience from 1 year,
• Good knowledge of logistics operations,
• Energetic, result oriented, hardworking person

with highly developed communication skills,

• Team worker,
• Good planning and organizational skills,
• Experienced PC user.

• Meetings with clients, identification of customer needs.
• Analysis of company capabilities, preparation of commercial proposals.
• Participation organization and coordination of interaction between
• the client and operations team. Control of operations team response, ensure response to
• customer requests within the deadlines previously set by the client.
• Development and submission to the client proposals for optimizing
• business processes.
• Support and quality control of the services provided.
• Regular meetings with operations team.
• Issue invoices and control timely payments.
• Take actions to prevent overdue receivables.
• Organization and participation in the regular meetings with each customer.