Customer Service Manager (Female only)

at  You Baby Studio

You+Baby Studio is a photo studio offering family photography services. As our company grows, we seek a motivated Customer Service Manager to join our dynamic team. The ideal candidate should have excellent organizational and communication skills, with a passion for delivering exceptional customer service.

REQUIREMENTS:

• At Least 2 years of Experience in Customer Service, Administrative Assistant, Receptionist, or Similar role, preferably within the Hospitality Sector
• Proficiency in MS Office (Word, Excel, Outlook) and scheduling software.
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• Fast typing
• Attention to Details
• Ability to accommodate flexibility in day-off arrangements as per business needs, willing to work on weekends & holidays

• To be the main point of contact person between the client and studio team employees (ex., photographers, retouchers, and others).
• Inspect the studio and ensure that it’s well prepared for before the client’s arrival, including, but not limited to inventory management, equipment arrangement and in-stocking, dress selections, decorations, etc.
• Manage studio bookings, ensure appointments are booked without conflicts, maximize the studio’s capacity, minimizing downtime between sessions.
• Handle payments from customers, and prepare invoices accordingly.
• Resolve and address any issues on the spot, and handle any complaints or dissatisfaction from clients with professionalism and tact.
• Coordinate with photographers and clients to schedule and confirm sessions.
• Maintain client databases and ensure accurate record-keeping.
• Handle incoming and outgoing correspondence, including emails and physical mail.