Customer Service Manager

at  Fraser Valley Building Supplies Inc

JOB OVERVIEW

The Customer Service Managers are committed to building relationships with customers, associates, and peers to provide exceptional service. Key accountabilities include opening & closing the store, maintaining their assigned department, making recommendations to the Store Manager, and being accountable to all employees working under them. The Retail Supervisors achieve these objectives daily through visibility, involvement and interaction with customers and employees.

QUALIFICATIONS

• 2 years retails sales associate experience
• 1-2 years’ experience leading teams as a supervisor
• Ability to work a flexible schedule; including days, evenings and weekends
• Strong work ethic, sense of responsibility, integrity, attention to detail and confidentiality.
• Excellent organizational, interpersonal and customer service skills
• Excellent decision-making ability and problem-solving skills

• Leading associates to build relationships with our customers, associates & peers to provide exceptional customer service and achieve top line sales with strong merchandising and product knowledge.
• Ensuring department staffing levels meet business needs including following up as per the Call-In Policy and finding replacements as needed.
• Managing associate performance through development, communication, rewards, and recognition, and providing ongoing feedback.
• Making recommendations to the store manager for improvement on inventory, overhead organization, and cross merchandising to drive sales.
• Reviewing reports on sales, open orders, transfers, and open purchase orders.
• Maintaining 100% in stock position.
• Investigating, resolving and escalating customer issues as appropriate.
• Communicating store sales, event and promotional activities.
• Assist in employee recruitment, orientation, promotion, retention and termination activities.
• Responsible for maintaining and initiating the Grand-Open Readiness Checklist.
• Responsible for opening and closing the store and the security of keys and alarms code entrusted.
• Complete regular store walks to foster communication, to identify any gaps in service or security and to address any operational needs.
• Monitor daily activities of department staff and provide guidance whenever needed.
• Ensuring always in compliance with WorkSafe and Asset Protection Standards and protocols are clearly communicated and followed.