Customer Service Manager

at  Integrated Power Services

WHO WE ARE:

IPS opened its doors in 2007 to become the industry’s leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry’s largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.
IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you’ll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

QUALIFICATIONS AND COMPETENCIES:

• Prefer 5+ years of technical sales or customer service, or similar experience
• Experience in motor repair or related industry
• Experience interpreting and understanding profit and loss statements
• Sharp analytical thinking and reasoning abilities
• Proficient with Microsoft Office
• Ability to analyze and interpret data and take appropriate action
• Must be extremely detail-oriented with sound problem-solving skills
• Ability to prioritize and maintain a high degree of organization
• Excellent time management
• Ability to communicate technical data in a clear and concise manner
• Poses excellent written and verbal skills

Integrated Power Services Reno Service Center is seeking a Customer Service Manager who will provide proactive customer service, act as a technical resource, support sales, and OEM partners, review and translate purchase orders, prepare material requisitions, complete price quotations, suggest operational improvements, maintain product knowledge, and manage key customer metrics using CIPS tools and processes. Responsibilities include:

• Provide proactive customer service for timely and cost-effective completion of all customer service-related activities
• Act as a technical resource to address and resolve inquiries and problems
• Support the outside sales organization and OEM partners
• Review technical requirements of incoming purchase orders and translate to work plan instructions and internal order documents
• Prepare internal material requisition for purchase of materials and services related to order completion
• Complete special price quotations and bids
• Proactively explore and present ideas that improve operations, drive improvement in margins, start to quote, approval to ship, and the overall unmatched customer experience
• Maintain an in-depth understanding of products, services, and competitors, using knowledge to grow the IPS business
• Responsible for Key Customer Metrics: Quality, Time to Quote, Approval to Ship, and Ship to Invoice
• Utilize CIPS tools and processes