Customer Service Manager - Mathnasium

at  Mathnasium

Mathnasium, a math learning centre located in South Surrey is hiring an Customer Service Manager.
The Customer Service Manager is responsible for providing exceptional customer experience to the enrolled famliies - students and their parents. The CSM also assists the Centre Director in business development through new enrollmets (sales).

QUALIFICATIONS:

• Undergraduate degree or higher
• Experience customer service management in a leadership/ superviosry role
• Sales experience an asset
• Strong foundation in math
• Ability to cultivate teamwork and balance education and sales responsibilities
• Excellent interpersonal and organizational skills
• Eagerness to learn and be trained
• Proficiency in computer skills

WHO WE ARE:

Across North America and all over the world, Mathnasium Learning Centers are committed to teaching children math so that they understand it, master it, and love it.
Our world-class curriculum is built upon the Mathnasium Method— the result of decades of hands-on instruction and development — and has changed the lives of children since 2002.

• Managing the customer (parent and student) experience from the very first contact/interaction with the brand
• Support the Centre Director in administering student assessments and developing student learning plans
• Managing the student success through regularly monitoring and updating the student leanring plans
• Maintain a very high level of customer service through practively communicating with parents and sending regular student progress updates
• Answering parent queries, and addressing any concerns
• Managing student and staff schedules
• Mentor and support employee development by providing on-the-job training to instructional staff
• Join the instructional staff in providing instruction to students when needed
• Become proficient with digital educational materials and processes
• Support the maintenance of a safe and professional learning environment
• Assist with sales responsibilities, including promptly responding to leads and successfully enrolling students
• Identifying opportunities for promoting the brand through networking/liasing with the local community
• Lead and coach team members to effectively deliver individualized instruction in a group setting
• Assist with administrative tasks as needed