Customer Service Manager

at  Nutreco

QUALIFICATIONS:

• Minimum of 5 years of proven experience within a customer support environment, and a Post Secondary degree in Business Administration, Management, or a related field.
• Strong experience in fostering team development, building high-performing teams, and promoting a culture of innovation.
• Exceptional organizational and time management skills, with a keen eye for detail and process optimization; Ability to analyze data and KPIs to drive ongoing improvements in service quality and operational efficiency.
• Strong interpersonal and communication skills to lead, mentor and inspire the team.
• Background or knowledge in agriculture or animal nutrition is a plus but not required.

JOIN OUR PURPOSE - FEEDING THE FUTURE

Nutreco is a member of the SHV family, and we are committed to ‘Feeding the Future’ through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions.
Trouw Nutrition is hiring… a Customer Service Manager to our team in St. Mary’s, ON.
Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, challenging the status quo and elevating your team to new levels of success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Customer Service Manager. In this role, you will play a pivotal part in shaping the future of our customer support functions, driving continuous improvement and the adoption of digital applications, while fostering a high-performing, people-centric team.
Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, challenging the status quo and elevating your team to new levels of success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Customer Service Manager. In this role, you will play a pivotal part in shaping the future of our customer support functions, driving continuous improvement and the adoption of digital applications, while fostering a high-performing, people-centric team.

RESPONSIBILITIES:

• Facilitating Team Management and Support by: creating well-organized schedules to ensure efficient coverage and exceptional customer service. Overseeing the customer service department and utilizing Key Performance Indicators (KPIs) to track and improve team performance, enhancing the overall customer experience with the support of regional leadership.
• Providing Leadership and People Development by: Inspiring and challenging your team to exceed expectations and achieve individual and organizational goals, elevating the overall customer experience. Focusing on building and nurturing a high-performing team that thrives in a collaborative environment, fostering a culture of innovation and excellence. Mentoring and guiding the team to enhance leadership development, while supporting IDP’s to facilitate personal and professional growth. Identifying and developing subject matter experts (SMEs) with the team to leverage their knowledge, skills and leadership capabilities.
• Driving Continuous Improvement and Digital Innovation by: Championing the development and implementation of Continuous Improvement (CI) initiatives, focusing on optimizing processes and driving operational efficiencies. Leading the exploration and implementation of innovative technologies to enhance service delivery. Establishing and tracking comprehensive performance metrics to evaluate the effectiveness of customer support operations, ensuring that SOPs are up-to-date, accurate, and consistently followed by the team.