Customer Service Manager

at  Robert Half

We are offering a long-term contract employment opportunity for a Customer Service Manager in the service industry, specifically located in Sarasota, Florida. This role involves overseeing customer service interactions, ensuring that our team responds to inquiries efficiently and maintains high-quality customer relationships. You will be instrumental in managing customer service representatives and ensuring effective communication within our team.

• Oversee the processing of customer credit applications to ensure accuracy and efficiency.
• Manage inbound and outbound calls, ensuring customer enquiries are handled promptly and effectively.
• Coordinate scheduling within the team to ensure optimal customer service coverage.
• Maintain detailed and accurate customer records, ensuring data integrity.
• Monitor customer accounts and take appropriate action as needed.
• Implement and manage CRM and ERP systems to facilitate efficient customer service operations.
• Handle cash activities responsibly and accurately, in line with company policies.
• Conduct regular audits to ensure adherence to company standards and regulations.
• Oversee general administrative tasks within the team, ensuring smooth operations.
• Manage billing functions, ensuring accurate and timely billing processes.
• Proven experience in a customer service management role within the service industry
• Proficiency in using ‘ADP - Financial Services’ for managing financial aspects
• Expertise in ‘Avaya CMS’ for managing customer interactions
• Proficiency in ‘CRM’ for maintaining customer relationships
• Familiarity with ‘ERP - Enterprise Resource Planning’ for managing business processes
• Knowledge of ‘ERP Solutions’ for optimizing business operations
• Experience in using ‘About Time’ software for workforce management
• Ability to conduct ‘Auditing’ to ensure compliance with standards and regulations
• Experience in managing ‘Billing Functions’ effectively
• Experience in ‘Cash Activity’ and ‘Cash Handling’ for financial management
• Excellent communication and leadership skills
• Strong problem-solving abilities
• Demonstrated ability to improve customer satisfaction and drive customer loyalty
• Proven ability to meet and exceed customer service targets
• Ability to develop strategies to improve overall quality and productivity
• Bachelor’s degree in Business Administration or related field is preferred.
  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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