Customer Service Manager

at  Tate

Tate, a world-class global data centre interiors design engineering and manufacturing business, operating within the safeguard of the Kingspan Group PLC valued at over €6B, is currently in search of a dynamic Customer Service Manager
As the Customer Service Manager at Tate Europe, you will play a critical role in shaping the future of our organisation. Collaborating with diverse teams, you will ensure exceptional customer service and efficient order fulfilment, supporting the execution of ambitious growth plans and securing Tate’s continued leadership in the industry.

EXPERIENCE:

• Solid and stable customer service experience in a high-paced environment or large organisation (approx. 5 years)
• Solid and stable customer service team management experience (approx. 3 years)
• A proven track record of excellence in customer management and underlying process improvement to ensure customer service excellence
• Experience with SAP or similar ERP systems is strongly preferred
• Experience with Salesforce or a similar CRM would be highly regarded

SKILLS:

• Strong analytical and problem-solving skills, with the ability to perform root cause analysis and implement effective solutions.
• Excellent communication skills, capable of providing clear and concise direction across the business.
• Proactive and logical mindset, able to anticipate problems and implement preventive measures.
• Ability to manage multiple tasks and stakeholders, reacting quickly to changing circumstances.
• Leadership and team management skills, with a focus on coaching and development.
• Passion for coaching and people development

EDUCATION:

• Bachelor’s degree in business is preferred.

KEY PURPOSE OF THE ROLE:

The Customer Service Manager will lead the customer service team in ensuring customer excellence through efficient order processing and fulfilment using SAP. This role involves coordinating with project teams, managing customer complaints, and developing and optimising processes to guarantee timely and accurate customer deliveries. The Customer Service Manager will also coach, develop, and manage a team of sales administrators to achieve high performance and optimum customer satisfaction.