Customer Service Manager

at  Willmott Dixon Group

CUSTOMER SERVICE MANAGER

Willmott Dixon Interiors is currently looking to recruit an experienced Customer Service Manager to oversee our customer service function, with a focus on defects liability period management. You’ll work closely with our supply chain partners to rectify faults in a timely, cost-effective manner, minimizing disruption to end-users and business operations.
The role involves working on a variety of projects in both Birmingham (initially) and the London area, so a willingness to travel is essential.

ABOUT US

We are proud to be part of the Willmott Dixon family; a privately-owned contracting and interior fit out group in the UK. With a rich history, amazing track record and strong values, this partnership makes us a stronger and more progressive organisation, allowing us to share knowledge and take on bigger and better projects.

Manage the defects liability period process, ensuring that all faults are rectified efficiently and effectively
Collaborate with our supply chain partners to coordinate repairs, maintaining strong relationships and ensuring that issues are resolved promptly
Develop and implement strategies to minimize downtime and disruption to end-users, while maintaining a focus on cost-effectiveness
Work closely with internal stakeholders, including project managers and site teams, to ensure that defects are addressed in a timely manner
Analyse customer feedback and defect data to identify trends and areas for improvement, implementing changes to enhance our service offering
Develop and maintain key performance indicators (KPIs) to measure customer service performance during the defects liability period