Customer Service Manager - Woolworths Narrabeen

at  Woolworths

CUSTOMER SERVICE MANAGER

As a thought leader in service excellence, you will advocate for customer experience. Your quick thinking, ability to pivot, responsiveness and solutions-focused approach will see you thrive as a Customer Service Manager at Woolworths - where our customers come first. Your prowess in service delivery, and ability to engage, lead and develop your team will ensure we go the extra mile and strive to exceed customer expectations.

WOOLWORTHS, A JOB IS NEVER JUST A JOB.

It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

WHO WE ARE

Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.

RESPONSIBILITIES:

• Leading teams to put team and customers first through the day-to-day management of a supermarket front end
• Promote an environment that excels in customer service and reduced wait times
• Coaching teams to deliver great shopping experiences through superb store standards in Food Safety, Safety and Merchandising Standards
• Delivering key performance metrics and targets across the Customer Service Team
• Review and plan for sales and seasonal events to maximise opportunity and meet customer expectations
• Leading Store Sustainability commitments