Customer Service Officer - Applied

at  Daikin

About the role
Global leader in HVAC, Daikin Australia is looking for a permanent full time Customer Service Officer that will assist in providing high quality service to internal stakeholders, addressing inquiries and concerns related to our Daikin Applied Projects, services and timelines. This role will be based in our Warwick Farm, NSW office acting as a liaison between stakeholders and customers to ensure client satisfaction and overseeing all administrative duties ensuring it is accurate and delivered in a timely manner.
As the Customer Service Officer in our Applied Business Solutions, this role will assist in preparing and capturing sales order details for entry into SAP, liaising with our factories, Supply Chain Management team and Sales team to ensure products are delivered on time.
Additionally, this role will also be required to improve customer relationships by handling all inquiries and complaints related to product delivery, ensuring the sales team and customers are kept informed about their sales order.
About you
Our Applied team thrives on innovation and responsiveness, requiring someone who can effortlessly navigate change and constantly shifting.

To succeed in this role, you must be agile, possessing the ability to pivot quickly while maintaining a clear focus on our goals. Your enthusiasm for problem-solving and your talent for building strong relationships will be essential to our continued success.

• Attention to detail while working under pressure.
• Strong time management skills to ensure projects are delivered on time and accordingly.
• Exposure to SAP or other ERP systems is highly regarded.
• Excellent customer service skills and ability to develop strong working relationships with our customers.
• Previous experience in Sales and/or customer service environment will be highly regarded.

Our Benefits

• Collaborative work environment fostering a positive team culture.
• Competitive salary and performance bonus.
• Ongoing training, development, and career growth opportunities.
• Mental Health & Wellbeing services.
• Free onsite parking.

About Daikin
Join an organisation that genuinely values its people, community and the environment, striving to be a company that creates numerous opportunities to take on challenges and affect positive change.
The foundation of its success and continued growth is truly in our people, who strive and are encouraged to do remarkable things, including thinking differently and being open to new possibilities.
If you thrive in a dynamic workplace where no two days are the same, we invite you to join our team and make a meaningful impact on our business growth and success

• Attention to detail while working under pressure.
• Strong time management skills to ensure projects are delivered on time and accordingly.
• Exposure to SAP or other ERP systems is highly regarded.
• Excellent customer service skills and ability to develop strong working relationships with our customers.
• Previous experience in Sales and/or customer service environment will be highly regarded