Customer Service Officer

at  Ballarat Community Health

You are applying for the position of Customer Service Officer for Ballarat Community Health. Please fill in your details below to submit an application for this position.
The primary site for this position is: All BCH sites
Close date: Mon, 5 Aug 2024 11:59pm

ABOUT US:

Ballarat Community Health is a for-purpose, not-for-profit community health organisation providing a comprehensive range of primary health services required by the local community. We work to promote health and wellbeing, and provide quality and affordable healthcare to our community, with a commitment to the most vulnerable.
We have approximately 300 staff, with seven (7) locations across Ballarat and the Western Region. Our people and our deep sense of purpose are what makes BCH a great place to work.

THE OPPORTUNITY

We are looking for a friendly, welcoming, professional and non-judgemental Customer Service Officer (CSO) to play a vital and integral role representing our organisation through reception and administrative support for a variety of BCH programs and services.
You will support the client journey through our service - from initial enquiry, scheduling appointments, welcoming at check in through to processing payments and results. CSOs are also integral to working as part of a team with our clinicians and other staff in ensuring clients access to a truly integrated, professional and cohesive pathway through our community health services and facilities.
This position will operate from all BCH sites, with focus of responsibilities coordinated via the Customer Service Team roster. Attendance at the Customer Service Team meeting (monthly and after hours) is required.

• Previous customer service and general administration experience is essential. Certificate or diploma in Business Administration will be well regarded
• Proven ability to provide excellent service to client, staff and general community members
• Understanding of and a passion to work with people from broad range of socio economic and cultural backgrounds and the ability to work with a variety of personalities and varying needs is essential
• Proficient switch board operation and understanding of cash handling and computer based receipting
• Covid 19 Vaccination and Boosters as required