Customer Service Officer

at  BaptistCare

ABOUT US:

Baptistcare supports thousands of people across 90 locations in NSW, WA and the ACT. From humble beginnings in 1944, Baptistcare has grown into one of the nation’s most respected care and community services providers.
We are a faith based, not for profit organisation that cares for families, communities and individuals. You may know us for our aged care services – we also give to the community through community service programs including domestic violence prevention initiatives non interest loans to those in need.
We love what we do and the communities we help. With us you can deliver life transforming care, create a career you’ll love, and join a team who make a difference.

If you would like to be considered for the role, click “Apply” and please provide the following:

• Updated Resume

ABOUT YOUR NEW ROLE:

Join our dynamic Housing & Retirement Living team, as a Customer Service Officer on a fixed-term part-time position at Wingara & Merindal Hamlets. Assist the Village Manager in efficiently managing resources to deliver outstanding customer relations and positive outcomes for our village residents.

Duties: not limited to

• Maintain resident records and provide regular updates to the Village Manager
• Provide monthly statistics to the Village Manager
• Manage accounting tasks, including raising/processing invoices and checking residents’ fees
• Coordinate and book functions and events
• Liaise with suppliers, entertainers, and guest speakers
• Assist with sales and/or rental of units and send out information packs
• Support residents’ access to services and self-management
• General administration duties like answer telephone, respond to or direct calls in a professional manner