Customer Service Officer

at  Baw Baw Shire Council

• Full-time permanent Customer Service role undertaking face-to-face, call centre and back-office functions
• Band 4 $69,076.81 - $73,852.01 plus 11.5% superannuation
• Supportive team environment with ongoing development opportunities

ABOUT THE SUCCESSFUL CANDIDATE

We are looking for someone who:

• Has experience in customer service
• Has excellent interpersonal and communication skills
• Has outstanding personal organisation and time management skills
• Thrives in a team environment and is also confident working autonomously
• Contributes to positive team culture.

In the role you will be the first point of contact for Council’s in-person, phone and live chat enquiries.
As a Customer Service Officer, you will communicate effectively with a wide variety of people in a professional and courteous manner. You will often be collaborating on problem solving and information sharing, engaging with multiple stakeholders to support customer needs.
Here at Baw Baw, we are a team and pride ourselves on the supportive culture we have built. Being a strong team player and approaching work with a can-do approach is a must.