Customer Service Officer

at  Brown Family Wine Group BFWG

INTRODUCTION:

About us: Brown Family Wine Group is one of Australia’s most loved and respected wine companies built on over 130 years’ experience in quality winemaking, market leading innovation and family values that are at the heart of everything we do as a business.
Our portfolio has grown over time to now include market leading wine brands such as: Devil’s Corner from the East Coast of Tasmania, Tamar Ridge and Pirie from Tamar Valley Tasmania, Innocent Bystander from the Yarra Valley and of course Brown Brothers from Milawa Victoria the spiritual home of our business.
At Brown Family Wine Group, we are passionate about both our quality wines and our amazing people, and we remain committed to the core family values of our company being: Wellbeing, Respect, Innovation and Pride in What We Achieve Together. We are proud that our business has recently been certified as “A Great Place to Work” and remain committed to honouring this recognition throughout all aspects of the business.

DESCRIPTION:

About the Role: Reporting to the Customer Service Team Leader and working alongside a dedicated team of Customer Service Officers, your primary responsibility will be to ensure customer orders and general enquiries are actioned and processed according to our Customer Service standards and procedures.

SKILLS AND EXPERIENCES:

About the Person: We are looking for a friendly, enthusiastic and self-motivated individual with a strong appreciation of customer service. The successful applicant will have a high level of computer literacy, demonstrated ability to use initiative and work without direct supervision and excellent communication skills – verbal, written, interpersonal, negotiation. Someone with the ability to work effectively under pressure when required and has developed analytical and problem-solving skills.

Please refer the Job description for details