Customer Service Officer - Cardiff/Caerphilly

at  The Cooperative Bank

Location

Cardiff
Discipline:

Retail Banking
Job type:

Permanent
Salary:

£22,250
Contact name:

Eleanor Scorgie
Contact email:

careers@co-operativebank.co.uk
Job ref:

028422
Published:

1 day ago

WHY JOIN THE CO-OPERATIVE BANK?

2024 is an exciting time to join The Co-operative Bank as we continue our journey of growth and move in to 2025.
As the original ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the many reasons our customers choose to bank with us. Unlike a lot of businesses, we haven’t just developed an ethical approach we’ve had one from the very start.
Working in one of our branch offices is all about the customer experience, what our customers see, hear and feel and is not just simply a transaction. That’s why Moneyfacts have awarded us the ‘Branch Network of the Year’ several years running!
We have a great opportunity for anyone who is looking to kick-start or continue their career with the financial services industry. It doesn’t matter if you haven’t worked in a bank before, as you will benefit from our comprehensive training program and supportive environment. You will develop expertise in banking practices and gain a deep understanding of our customers, products and services.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:

• Previous customer service experience gained within a customer facing environment is essential (knowledge of cash handling would be advantageous)
• A passion for excellent customer service with a positive, enthusiastic and resilient approach
• Proven success in achieving targets, objectives or deadlines
• Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
• Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
• The adaptability to work in a fast paced ever changing environment

Please refer the Job description for details