Customer Service Officer

at  Carers QLD

Logan FullTime

• Are you our next Customer Service Superstar?
• Monthly ADO + Salary Packaging + Professional development & more!
• Over the last 12months our people gave us 4.3/5 star for joining us!

Are you our next Customer Service Superstar aka Customer Service extradonaire?
Carers Queensland is an equal opportunity employer actively seeking to employ people who reflect the diversity of our clients and encourages applications from people with a disability, and from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islanders, and the LGBTIQ community.
Are you after Professional Rejuvenation this year? We have the opportunity you have been waiting for! A profession where you can assist people with disability and their families to access information on the NDIS and other community supports? Where can you add value? Perhaps work for an organisation where people from all walks of life are welcomed with open arms into an inclusive and diverse culture?

ABOUT THE ROLE

We are currently looking for a full-time Customer Service Officer, aka Customer Service Superstar, to join Carers Queensland as part of our amazing Customer Service Team at our Eight Mile Plains and Logan offices. At Carers Queensland, we pride ourselves on our diverse workforce and inclusion initiatives, including being one of few organisations in Australia to hold ‘Rainbow Tick’ accreditation.
We encourage anyone who is interested in this role to apply, including recently graduated students in a relevant discipline, those with lived experience of disability, those who have been through the NDIS journey, and those who just love making a real difference in people’s lives. As a Customer Service Officer, you will be one of the first points for NDIS inquiries and will be an expert on the NDIS for the community.

SOME OF YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Work as part of an integrated team to answer a diverse range of incoming and outgoing calls or emails from/to participants, families, and the general community on the NDIS telephone and email enquiry-line service (our team take up to 5000 enquiries per month).
• Confidently explain the National Disability Insurance Scheme (NDIS) to people with disability, their family and the broader community.
• Guide and assist participants over the phone to understanding their NDIS plans and accessing funding to increase capacity and develop their options.
• Assist individuals (and their families and carers) with information linkage and supports to utilise natural supports, other mainstream services and the wider community.
• Maintaining quality service delivery while demonstrating ability to work in a fast-paced environment ensuring accuracy is paramount for data quality.