Customer Service Officer

at  City of Wolverhampton Council

CONTRACT TYPE - FULL TIME, FIXED TERM CONTRACT UNTIL 31/03/25

City of Wolverhampton Council is looking for exceptional candidates to fill the post of a Customer Services Officer.
This exciting opportunity requires you to support the Customer Services team with delivering excellent customer service to the citizens and visitors of Wolverhampton and ensure that the service provided is of a consistently high standard.
We are looking to recruit a motivated, customer focused individual to join our Customer Services team. You will be answering customer enquiries, raising service requests, completing applications and sign-posting as appropriate. You’ll be supporting people over the telephone, through e-mail and face to face in our customer service centre. You will need excellent communication skills, be able to deal with a diverse range of customers and able to work in a fast-paced environment. Ideally you will have experience of working in a call centre environment although training will be given. It is a demanding yet rewarding role for someone who enjoys working part of a very busy team and is able to work under pressure.
If you are interested in this post and you would like an informal chat about the post, please contact Chiran Pawar (Chiran.pawar2@wolverhampton.gov.uk)

OUR WORKING ARRANGEMENTS

All council roles are allocated to either a fixed, field or flexible work style. Some roles are agile which enable and empower employees to maximise their performance and productivity, whilst maintaining a healthy work life balance. Roles with a fixed workstyle work in a fixed permanent council location. Roles with a field workstyle are usually allocated where employees are required to be out working in the community with a minimum requirement for ‘touch down’ space at any council location. Roles with a flexible workstyle have a flexible base location to meet the needs of the business and employees can work from a mixture of home or any council office, partner/client, or external location, as required to meet service requirements.
Please refer to the Job Description for further information on the workstyle assigned to the role you are applying for.
For more information about working for our organisation including the culture of the Council, the Council plan and vision, staff equality forums, core HR policies and much more please click here.

Please refer the Job description for details