Customer Service Officer

at  EPloyment Consultancy

• Perform accurate and prompt entry of orders in the system.
• Ensure timely and accurate processing of orders received through the order hotline and faxes.
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery.
• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order.
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to.
• Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
• Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
• Ensure timely feedback of all problems and issues from customers and principals.
• Train new customer service agents and provide support / buddy system to new employees.
• Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.Ensure strict adherence and compliance to ISO procedures.

JOB REQUIREMENTS:

• Diploma with 1-2 year of experience.
• Call centre experience preferred ORExperience in customer service/customer support role advantageous.
• 
  Interested applicants, please email your resume to jobs@e-ployment.com.sg
  E-Ployment Consultancy
  EA License No: 09C0884
  EAP Name/ Registered No: Ivan/ R110831

Please refer the Job description for details