Customer Service Officer

at  Followmont Transport Pty Ltd

Customer Service Officer - (ADM00000391)
Description
Are you an initiative-taking and organized individual who excels in a fast-paced environment and enjoys helping others? We are looking for a Customer Service Officer to join our dynamic team in the transport industry. If you have customer service experience, strong communication skills, and a passion for building relationships, we want to hear from you!

The Opportunity:

• Work Schedule: Monday to Friday | 8:00 am to 4:06 pm
• Location: Sydney location, with free onsite parking.

Role Responsibilities:

• Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly.
• Build and maintain strong relationships with internal and external customers to meet their needs and exceed expectations.
• Perform general office and administrative duties, including data entry and accurate record-keeping.
• Collaborate with your team to foster a positive, supportive work environment and contribute to improving customer service processes.

What is in it for you:

• Employee Perks: Access to a Workplace Benefits Program offering discounts at major retailers.
• Health Discounts: Reduced rates on single or family health cover.
• Wellbeing Support: Free access to Employee Assistance, Mental Wellbeing, and Workplace Banking Programs.
• Recognition Programs: Be rewarded for your contributions through dedicated recognition initiatives.

About You:
We are seeking someone who thrives in a collaborative environment, is compassionate, and communicates with care and patience. If you genuinely enjoy helping others, building relationships, and creating a collaborative atmosphere, this is the role for you.

Skills and Qualities:

• Customer Service Experience: You are confident on the phone and skilled at handling customer inquiries with professionalism and empathy.
• Clear Communication Skills: You demonstrate excellent email and phone etiquette, ensuring clear and effective communication with customers.
• Computer Literate: Comfortable using basic computer applications, including MS Office suite, for accurate record-keeping and communication.
• Moderate Conflict Resolution Experience: Able to manage and resolve customer issues with patience and professionalism.
• Good Time Management Skills: Capable of prioritizing tasks and managing time efficiently in a busy environment.
• Transport Knowledge (Advantageous): Familiarity with the transport industry would be beneficial but not required.

Qualifications

Key Characteristics of the Role:

• Fast paced and Dynamic: Every day brings something different, and you will be handling multiple tasks while interacting with various people.
• Team-Focused: You will work closely with others to ensure tasks are completed efficiently and collaboratively.
• Attention to Detail: You will need to manage tasks accurately while maintaining strong relationships.
• Customer-Oriented: You will focus on helping customers, following guidelines to ensure their satisfaction.
• Positive, Persuasive Communication: A friendly, constructive approach is key when motivating and communicating with both customers and team members.

The ideal candidate will be approachable, empathetic, and dedicated to helping others. You are a natural communicator, able to build rapport quickly and maintain positive relationships with both customers and colleagues. Your attention to detail, strong organizational skills, and ability to thrive in a fast-paced environment will ensure your success in this role. If you are a collaborator who enjoys building relationships and delivering excellent customer service, we would love to have you on our team!

How to Apply:

• Click “Apply now” or send your resume to talent@followmont.com.au

Followmont Transport is a passionate family business 100% dedicated to service and maintain a hands-on relationship with customers, our people and suppliers. If you encompass these attributes and would like to know more about this opportunity, please apply or send your resume to talent@followmont.com.au
Location: 89 Lockwood Rd, Erskine Park NSW 2759
Service | Unity | Passion | Integrity | Innovation | Care
Primary Location: AU-NSW-Sydney
Job: Administration
Employee Status: Permanent
Schedule: Full-time
Unposting Date: 27/Feb/2025, 7:59:00 A

Role Responsibilities:

• Manage inbound calls and emails, addressing customer inquiries and resolving issues promptly.
• Build and maintain strong relationships with internal and external customers to meet their needs and exceed expectations.
• Perform general office and administrative duties, including data entry and accurate record-keeping.
• Collaborate with your team to foster a positive, supportive work environment and contribute to improving customer service processes

Key Characteristics of the Role:

• Fast paced and Dynamic: Every day brings something different, and you will be handling multiple tasks while interacting with various people.
• Team-Focused: You will work closely with others to ensure tasks are completed efficiently and collaboratively.
• Attention to Detail: You will need to manage tasks accurately while maintaining strong relationships.
• Customer-Oriented: You will focus on helping customers, following guidelines to ensure their satisfaction.
• Positive, Persuasive Communication: A friendly, constructive approach is key when motivating and communicating with both customers and team members