Customer Service Officer

at  Glenelg Shire Council

Casual (3 positions available)
$42.85 Gross per hour
Our Values| Respect | Integrity | Teamwork | Service Excellence |Innovation
About the Opportunity
Do you have good communication skills, are organised, team oriented, have sound computer skills and previous experience in Customer Service? If so, then we have the role for you!
Council is seeking a casual Customer Service Officer to deliver exceptional service at our Customer Service Centres. While this position will be primarily located at the Portland Office, the successful applicant will also provide coverage at both our Heywood and Casterton Offices to support the wider Customer Service team.
For further information on the position please refer to the Position Description.

What you need to Succeed

• Providing high quality customer service regarding Council services.
• Being first point of contact for Customer enquiries both in person and via telephone.
• Receipting payments from Customers for Rates, Animal registrations, permits etc.
• Experience and knowledge of computers and computer software including Microsoft Outlook, Word and Excel.
• Skills in managing time, planning and organising one’s own work to maximise output and minimise cost.
• Ability to work harmoniously within a team environment.
• Current Victorian Drivers licence.
• Ability to problem solve, analyse issues and find solutions to basic problems.

To apply for this position please complete the online application form, including your resume and a brief cover letter demonstrating your suitability to the role.

PRE-EMPLOYMENT REQUIREMENTS:

All positions with Council are subject to a satisfactory ongoing National Police Check, valid Working with Children Check, medical assessment and Alcohol and Other Drug Screening.
Why work for us?
A career with Glenelg Shire Council starts with a desire to go further. Here you will care about empowering our community and see the impact of the work you do.
We have a values-based culture and offer a range of training and personal development opportunities, along with a wide range of benefits for staff including salary packaging options, active social club, 24/7 Employee Assistance Program support, well-being initiatives and salary sacrifice options available for gym memberships.
Glenelg Shire Council is an equal opportunity employer and values workforce diversity and inclusion. We are committed to providing a safe working environment which embraces the diverse backgrounds and experiences of all people while providing positive employment opportunities.
We take pride in being a child safe organisation and are committed to the wellbeing of children and young people, as well as our employees. This commitment is reflected in our recruitment processes.
Our Shire is renowned for its landscapes which include the Budj Bim, National Heritage Landscape, expansive beaches, scenic and rugged coast and national parks.
We respectfully acknowledge the traditional lands and waters of the Gunditjmara people, Boandik people, Jardwadjali people and their respective cultural heritages. Council embraces diversity and is committed to fostering an inclusive community.

PRE-EMPLOYMENT REQUIREMENTS:

All positions with Council are subject to a satisfactory ongoing National Police Check, valid Working with Children Check (Employee), medical assessment and Alcohol and Other Drug Screening.

• A brief cover letter demonstrating your suitability for the role, including addressing the Key Selection Criteria detailed in the Position Description.
• Resume.
• Copies of relevant qualifications (if applicable)