Customer Service Officer
at Hunter Water
Newcastle, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 05 Feb, 2025 | Not Specified | 23 Jan, 2025 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Get the balance right - flexible working options available
- As a values-based organisation, we keep our customers at the heart of all we do
- Support the sustainable delivery of an essential service to the Lower Hunter community
We are seeking a Customer Service Officer’s to join our Development Services team within our Customer Services Division. We have a permanent and a temporary position available - please indicate on your application your preference.
Responsibilities:
- Provide technical and development related support to customers for the submission of development and plumbing related activities.
- Processing of customer applications for the purpose of development and plumbing related activities.
- Assess and determine basic development requirements to facilitate plan stamping activities and application processing.
- Provide customer service duties face to face in our Honeysuckle Customer Service Centre.
- Respond to customer matters regarding a variety of development and minor technical enquiries that are related to Hunter Water’s operations in line with Hunter Water’s Customer Service Standards, Policies and Procedures.
- Provide customer support and issue resolution.
- Record and maintain relevant information on corporate information systems.
- Undertake daily administrative work to support customer activity.
- Be proactive as a customer centric operator and identify areas for process improvements for both internal and external stakeholders.
- Develop and maintain effective and positive relationships with internal stakeholders.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Trade Certificate
A relevant qualification and/or previous customer service experience
Proficient
1
Newcastle NSW, Australia
