Customer Service Officer Import (f/m/d)

at  CMACGM

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
For our entity in Prague we are recruiting a Customer Service Officer Import (f/m/d):

Control of incoming shipments to their correctness and completeness
Sends arrival notices in respect of incoming containers to the customers
Issues and sends invoices to the customers
Demands missing documents and payment from the ports of loading or customer
Checks the customer orders and Releases containers at the terminals
Serves customer by telephone within the scope of the Import Customer Service
Arrange and control the haulage to FPD including data request if required and close collaboration with our Transport Teams.
Control payments of outstandings with accounting department
Check bills of lading (completeness, correctness) before releasing containers
Check all costs paid (also Storage/ Demurrage/ Detention) before releasing Container. for transport
Request “Change of Destinations” (CODs)
Correspond with other agents POL or other POD than local
Process notices of liability and forward the information to the Claims Department
Change status of Container to Door or Ramp if required and insert DELIVERY dates