Customer Service Officer

at  JOVEN ELECTRIC S PTE LTD

ABOUT JOVEN ELECTRIC (S) PTE LTD

Established in 1983 in Malaysia, Joven Electric was the 1st Malaysian electric water heater manufacturer.
Our vision is to be the top water heater brand in Asia , offering a wide range of lifestyle appliances with innovative features that matter most to families.
Our presence in Singapore was established in 1995, and we are located at Blk 10 Ubi Crescent, Ubi Techpark.
For more information on our company and products, please visit: https://jovenelectric.com
We have a job opening for a Customer Service Officer for our office in Ubi .

REQUIREMENTS

• Patient and customer-service-oriented
• Excellent & effective communication and interpersonal skills (oral & written)
• Meticulous with excellent attention to detail
• Possess positive attitude to navigate challenging situations & scenarios
• Able to multi-task and handle stress
• Self-motivated

• Receive & process orders and service requests via phone enquiries
• Handle & resolve customer enquiries and feedback in a timely & professional manner
• Take ownership of customer complaints and take necessary actions to prevent reoccurrence
• Have a working knowledge of products and able to communicate this to customers
• Consistently deliver excellent quality service to customers for maximum customer satisfaction
• Any ad-hoc duties assigned