Customer Service Officer

at  Mount Isa

POSITION REQUIREMENTS

• Demonstrated experience in a customer service role including cash handling and call centre.
• Sound level of skill in the use of MS Windows, MS Word, Ms Access, Excel and Electronic Mail.
• Demonstrated excellent communication and organisational skills.
• Demonstrated conflict resolution skills.
• Hold a current driver’s licence.

KEY RESPONSIBILITIES

This position is responsible for the following areas and includes but is not limited to:

• Provide administration and customer service duties for the Council.
• Recording and registering of all documents onto Council’s Electronic Data Management System

adhering to recordkeeping policies and procedures.

• Provide excellent customer service in both face-to-face situations and on the telephone.
• Ensure accurate and up to date information is provided to the public at all times.
• Provide Council with effective and accurate data collection.
• Provide and maintain high level of confidentiality.
• Out of ordinary hours work may be required.
• You are required to follow any other lawful and reasonable directives provided by your

supervisor or more senior officer.

• Council reserves the right to change these duties at any time.

meet the position requirements of the role.

• Your current CV or resume, including two referees who have a thorough knowledge of you