Customer Service Officer Overseas (Location Flanders Belgium)

at  Ardo

BE - Ardo Headquarters
Customer Service
Permanent contract
Your Scope
Ardo supplies its continuously growing markets around the world with high quality frozen vegetables, herbs, and fruit with 4000 employees and 17 production sites in 8 countries. The family business sells in more than 100 countries and has a turnover of more than 1.4 billion euros. Ardo’s mission is to preserve the gift of nature as pure as possible. Ardo achieves this goal thanks to an integrated network of growing areas, production units, freezing units, packaging equipment, appropriate logistics and thorough quality control. The group’s know-how and flexible structure ensure that it can respond quickly to new trends and that innovative products can be brought onto the market quickly. More info on www.ardo.com.
As an internal contact person for our customers, you are part of our Ardo Group Customer Service Team in Ardooie, Belgium, which monitors a worldwide customer portfolio within the industry, retail and foodservice markets.
Your priority as a Customer Service Officer is the satisfaction of our customers, by providing excellent service (supported by departments such as Sales, Supply Chain, Finance, and the other local Ardo sites).
As a customer service officer, you work in the team cluster overseas (Asia Pacific, Africa, America’s). Apart from your operational tasks, you take the lead in business improvements projects within the team: grow standardization, efficient orderbook & customs documentation management, initiate additional synergies with other departments (e.g. supply chain), investigate next steps towards document automation, etc.

Guard the customer service “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition.
Act as one team with the Ardo sales team by providing sales support.