Customer Service Officer
at Shawbrook Bank
Glasgow, Scotland, United Kingdom -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 29 Nov, 2024 | Not Specified | 30 Aug, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
THE MAIN PURPOSE OF THE CUSTOMER SERVICE ROLE WILL BE:
- To be the first point of contact for existing customers, dealing with enquiries, processing amendments and providing assistance and guidance as required on mortgage related matters.
- Providing excellent customer service to all customers and sound decision making when managing these customers by considering the full range of support options available.
- Treating Customers Fairly’ (TCF) is central to the FCA’s expectations of firms’ conduct and that all staff will be required to demonstrate a knowledge of this key operating principle which will be incorporated into TML’s operations.
- Note taking, capturing customers’ requests and enquiries accurately.
- Productivity levels are within acceptable department standards.
- To minimise the number of repetitive enquiries from customers, adopting a ‘getting it right first time’ approach.
- Adherence and achievement of Service Level Agreements.
- Working within their allocated mandate and escalating when appropriate.
- Actively participates in and contributes to departmental meetings including making suggestions to improve processes or (where applicable) amend policy.
- Demonstrates a full understanding of regulation as it affects the management of customer accounts.
- Continued adherence to the company’s training and monitoring programme which includes, Anti Money Laundering/Financial Crime, Treating Customers Fairly, Anti Bribery and Corruption.
- Customer Service Officers are required to follow and adhere to the relevant processes and procedures, within their mandate, when handling customer inquiries.
- Deal directly with customers via telephone, correspondence (postal or electronic), responding promptly to customer inquiries on account amendments, balances, redemptions requests, title deeds, transaction details, statements and fees and charges.
- Maintain customer accounts, keeping accurate records of actions taken
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Glasgow, United Kingdom