Customer Service Officer
at Sime Darby
Central Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 16 Nov, 2024 | Not Specified | 16 Aug, 2024 | 2 year(s) or above | Good communication skills | No | No |
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Description:
Company :
Performance Motors Limited
Job Description
- Handle calls at all times and charge (wrap up code) accordingly if any
- Act as first point of telephone contact for customer support requests
- Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
- Check for support agreement / warranty validity per local guideline.
- Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
- Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
- Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
- Optimise available workshop capacities by effectively assigning work/ cars to each service centres
- Be effective in use of KSD rate book for booking planning
- Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
- Provide best effort technical advice to customer in a timely and professional manner
- Assist in special product campaign or promotions
- Arrange for airport service, pickup and delivery for customers
- Schedule customers for professional car care services
- To ensure daily service level achievement
- Assist in generating daily, weekly and monthly reports as and when required
Requirements
- Minimum ‘O’ Levels
- Minimum 2 years in Customer Service industry
- 2 years in Call Centre support
- Good Customer Service skill
- Good Communication skill
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Central Singapore, Singapore