Customer Service Officer

at  SLS Bearings

JOB DESCRIPTION

• Respond promptly to customer inquiries through various channels (phone calls, emails, faxes, etc.)
• Liaise, acknowledge and solve customer requests or complaints within stipulated timeline
• Liaise with local and overseas suppliers to check stock availability, pricing and delivery deadlines
• Liaise with procurement department for enquiry, order, shipment etc
• Liaise with shipping department for import and export shipments
• Liaise with warehouse department to prepare shipment
• Perform daily tasks including preparing quotations, processing order, backorder tracking, quotation tracking, preparing invoices, and other necessary paperwork
• Prepare contract review, tender files and tender documents
• Understand product range in general
• Perform other admin duties as assigned

JOB REQUIREMENTS

• Minimum GCE “O’ levels or equivalent
• Preferably with 1 - 2 years’ working experience in Customer Service or Sales
• Experience in handling overseas suppliers/customers
• Customer service oriented and have a great sense of urgency
• Able to work under pressure in a fast paced working environment
• Able to work independently as well as in a team

Please refer the Job description for details