Customer Service Officer

at  SLS Bearings

JOB DESCRIPTION

• Respond promptly to customer inquiries through various channels (phone calls, emails, faxes, etc.).
• Liaise, acknowledge and solve customer requests or complaints within stipulated timeline.
• Liaise with local and overseas suppliers to check stock availability, pricing, and delivery deadlines.
• Liaise with procurement department for enquiry, order, shipment etc.
• Liaise with shipping department for import and export shipments.
• Liaise with warehouse department to prepare shipment.
• Perform daily tasks include preparing quotations, processing order, backorder tracking, quotation tracking, preparing invoices, and other necessary paperwork.
• Follow-up quotations, payments.
• Prepare contract review and tender files.
• Understand products range in general.
• Perform other admin duties as assigned.

JOB REQUIREMENTS

• At least GCE “O” levels or equivalent
• At least 1-2 years working experience in Customer Service or Sales
• Experience in handling overseas suppliers/ customers
• Customer Service oriented and have a great sense of urgency
• Able to work under pressure in a fast paced working environment.
• Able to work independently as well as in a team
• Good communication skills and able to talk with people from different countries and with various cultural background.
• Meticulous in work
• Proficient in MS Excel (V-Lookup, Pivot Table, and doing general calculation).
• Proficient in MS Powerpoint is a plus point

Please refer the Job description for details