Customer Service Officer

at  The Management Corporation Strata Title Plan No 3680

QUALIFICATION / EDUCATION REQUIRED

• GCE “N” Levels
• Good interpersonal skills with a passion to work with people.

To manage a condominium’s daily operations and to carry out policies set by the condo management board such as;

• Manage and attend to residents’ requests, feedbacks and response their request promptly
• Assist contractors and visitors with parking at the Upper and Lower Carparks.
• Monitor and report any instances of incidents and illegal parking.
• Provide directions and information to visitors regarding lobbies and their parking zones
• Assist residents, visitors, and trainers with the use of Clubhouse facilities (Gym, Function Room, Spa, Yoga Room).
• Ensure compliance with facility usage guidelines as outlined in the By-Laws/Policy.
• Check common area works at the carpark adhere to safety protocols.
• Monitor Moving In/Out and Renovation Activities, particularly during loading, unloading operations and use of Service lift.
• Assist residents and visitors experiencing difficulties with entry at lobbies or intercom issues.