Customer Service Officer

at  Transport Accident Commission

CARE IN ACTION

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.
Find out more about our shared purpose, and what drives every one of us.
Right now, we’re seeking a Customer Service Officer who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.

CUSTOMER SERVICE EXPERIENCE

Demonstrated experience in delivering high quality customer service in a dynamic, phone based environment. You will use your empathetic communication and problem solving skills to set expectations and resolve issues promptly by identifying root causes. You will think on your feet to deliver the best outcome and be able to adapt and flex your communication style to meet the needs of our clients.

PRECISION AND TECHNICAL SKILLS

Ability to consistently maintain high accuracy in recording information, with demonstrated competency in using IT systems and databases efficiently.

ABOUT THE ROLE

This highly rewarding, phone-based role is focused on delivering exceptional customer service to TAC clients and health providers. As a key point of contact for clients involved in transport accidents, you will use your empathy, efficiency and proactive call management skills to ensure clients receive the best possible support and care.

THIS ROLE WILL REQUIRE YOU TO HAVE A VALID WORKING WITH CHILDREN CHECK.

Position Description
Advertised: 22 Jan 2025 AUS Eastern Daylight Time
Applications close: 05 Feb 2025 AUS Eastern Daylight Time