Customer Service Officer

at  Valbury Asia Futures

Customer Service & Customer Experience Jakarta

Job Decsription:

• Answering an incoming calls and respond to Email or Live chat
• Handle customer inquiries, complaints by calls, email and live chat
• Provide customers about product and service information
• Able to quickly locate user problems and provide solution
• Identify and escalate priority issues and solve the problems
• Documenting all information according to Standard Operating Procedures
• Conduct customer surveys to ascertain level of customer experience
• Coordinate effectively with peers, SPV or manager
• lmplementing contingency flows in the case of an emergency
• Ensure that all tasks and checks assigned to Supervisors are earned out smoothly

Job Requirement :

• Minimum Diploma Degree.
• Min. 2 years in CS/CX role, preferably from investment industry.
• Cornmunicative and willing to work in Shifting Schedule including weekend and public holiday
• Good knowledge of G-suites (Google Docs, Sheets, Gmail, GoogleMeet,Calendar)
• Good knowledge of Microsoft Office (Word, Excel within formula, PPT)
• Able to work under pressure and multitasking
• Fast learner and able to adapt with fast-paced working environment
• Good with numbers, data analysis

Please refer the Job description for details