Customer Service Officer

at  Zylus Homes

Zylus Homes is a cutting-edge real estate and investment company, dedicated to increasing access to homes and property ownership in Africa. Our research has made us realise that buying and selling real estate is presumed to have so many tasking procedures. Hence, this is the rationale behind keeping our approach as simple and straightforward as possible. In this regard, we empower people to make smarter decisions concerning buying, developing their home or investing in our properties. We have, over the years, built credibility and are known for offering excellent service delivery. Our testimonials and success stories have been featured in reputable newspapers such as Punch, Vanguard, Business Day, among many others. We exist to put a smile on our customers’ faces!
We are recruiting to fill the position below:

QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Marketing, or a related field
• 2+ years of relevant work experience.
• Interpersonal Skills, Customer Satisfaction, and Customer Support abilities
• Customer Service and Customer Experience expertise
• Strong communication and problem-solving skills
• Ability to work well in a team and adapt to various customer needs
• Prior experience in a customer-facing role is preferred.

ROLE DESCRIPTION

• This is a full-time on-site role for a Customer Experience Officer at Zylus Group International located in Lekki.
• The Customer Experience Officer will be responsible for ensuring customer satisfaction, providing support, handling customer service inquiries, and enhancing the overall customer experience on a day-to-day basis.

KEY RESPONSIBILITIES

• Provide outstanding customer service to clients, addressing inquiries and resolving issues promptly.
• Manage and maintain customer relationships to ensure client satisfaction and loyalty.
• Close deals by negotiating terms and conditions that meet both the company’s and clients’ needs.
• Maintain accurate and up-to-date records of client interactions and transactions.
• Assist clients in understanding the real estate market and guide them through the property buying or investment process.
• Effectively communicate property features and benefits to potential clients.
• Collaborate with the sales team to achieve sales targets and objectives.
• Stay informed about market trends and competitor activities.
• Proximity to Lekki axis is an advantage.