Customer Service Operations Analyst

at  Stericycle

ABOUT US:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

EXPERIENCE (NORTH AMERICA):

• Two to Five years of recent experience as a Senior Customer Experience Leader or Data Analyst with knowledge of customer data, contracts and pricing, preferred. (Years of Experience, preferably in X field of Study)
• Minimum of two to five years of experience and knowledge building reports within Excel, SAP Hana Enterprise, SFDC, Tableau, Alteryx, Access, preferred.
• Experience with (understand and develop queries) SQL, SAP Hana Enterprise and relational databases preferred.
• Proficient in Excel and comfortable using other Microsoft Office products.
• Willingness to expand upon known technical skills and continually develop/learn new technical skills in support of new tools/methods.
• Ability to work independently and manage several simultaneous projects with a focus on results.
• Experience in service and/or healthcare related business preferred, but not required.
• Must be legally authorized to work in the United States for any employer without sponsorship.

This position plays an integral part in enabling insightful data analytics used in decision-making at Stericycle. The Sales Operations Analyst is a proactive, analytical individual contributor with data prep and blending skills and exposure to data visualization concepts. This role is responsible for supporting the development of interactive and actionable dashboards, analyses and reporting through partnership with senior level staff within the Commercial organization