Customer Service Operative
at Ashton Gate Stadium
Bristol BS3 2EJ, , United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 02 May, 2025 | GBP 25500 Annual | 03 Feb, 2025 | 1 year(s) or above | Customer Service | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball, and each of their respective community charities.
Responsibilities:
JOB PURPOSE
We are looking for a Customer Services Operative to join us on a full time basis. The Supporter Services team is responsible for answering enquiries from all of our supporters. As an integral part of the team, a Customer Services Operative is responsible for dealing with all supporter enquiries and selling tickets either by phone or email. On matchdays the Customer Services Operative really is the face of Bristol Sport. Working from the Ticket Office, situated in the heart of the Fan Village, Customer Services Operatives are a key part of delivering world class service to all of our fans and visitors to Ashton Gate.
KEY RESPONSIBILITIES
· Sell match tickets for Bristol City, Bristol Bears and Bristol Flyers over the phone
· Promote and facilitate Season Ticket and Membership sales
· Respond to supporter email queries in a timely and accurate manner
· Upsell to supporters when appropriate to work towards team targets
· Effectively handle complaints and use initiative to suggest solutions
· Sell tickets and help supporters face to face on matchdays in our Ticket Office
· Make outbound calls to customers where appropriate
· Proactively look for opportunities to improve service delivery and customer satisfaction, making suggestions as appropriate
· Develop and maintain a detailed knowledge of each department’s key responsibilities and establish effective working relationships
· Print and post match tickets, Season Tickets and Membership cards
· Carry out general administrative tasks including daily banking, Direct Debit payments etc.
Hours: 37.5 hours per week, 5 out of 7 days in include home match day fixtures
Salary: £25,500 per annum
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Bristol BS3 2EJ, United Kingdom
