Customer Service Operative

at  Fisco Uk

ABOUT THE COMPANY

FISco stands at the forefront of the UK’s rapidly expanding technology-driven facilities management sector. Currently, the company boasts a robust workforce, employing over 300 individuals directly and 2000 indirectly, and is on the verge of achieving an annual turnover of £40 million. Our pioneering approach provides scalable and adaptable solutions tailored to the evolving needs of our clients. Nationwide, over 30 esteemed Blue chip organisations entrust FISco with the management of their premises, enabling them to concentrate on elevating their business to greater heights.
In alignment with our growth and commitment to excellence, we are actively seeking dedicated service desk operators who are adept at navigating the challenges of a dynamic business environment. The role entails comprehensive engagement with our clients across the UK through direct telephone and email communication, addressing their facilities management needs.
We offer a competitive starting salary of £25,000; This opportunity is not only a chance to advance your career but to do so within an organisation that prides itself on delivering exceptional service, fostering a culture of hard work, and promoting excellence among its team members.
We firmly believe in the immense benefits that a diverse workforce brings to our organisational prowess and integrity. FISco UK is an ardent advocate for equality, offering equal employment opportunities and fair compensation without bias towards race, gender, religion, sex, sexual orientation, national origin, or disability.

WHAT ARE WE LOOKING FOR?

• Full training will be provided for the role, but we are ideally looking for previous experience with a customer service position- e.g. call centre, retail, hospitality or helpdesk.
• Excellent communication skills, both written and verbal.
• Willingness to exceed customer expectations.
• Ability to take initiative, prioritise and manage time effectively.
• Self-motivated and positive attitude.
• Ability to work on your own and within a team.
• Innovative and imaginative.
• Flexibility and adaptiveness to change.

You will play an integral role in ensuring the services we offer are delivered in a timely manner at the highest standards. You will be the first point of contact for all enquiries, so it is essential you make a good impression.

• Assist the operation teams with reactive requests, quotes and scheduled task management.
• To take calls and respond to emails from customers being both helpful and polite.
• Utilise the Taskye (our inhouse software) and any other systems/applications deemed necessary to carry out the requirements of the job.
• Instruct suppliers to carry out work and monitor and manage them for event closure details.
• Update suppliers contact details for each event as appropriate.
• Assist upkeep of supplier compliance/service records/certificates and allocation to Taskye.
• Ensure building and contact information in Taskye is kept up to date and relevant.
• Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave.