Customer Service

at  Parkridge IDA Pharmacy

OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be key to ensuring a positive experience. Bilingual candidates are highly encouraged to apply, as your language skills will enhance our service offerings.

EXPERIENCE

• Previous experience in a customer service role is preferred but not required.
• Bilingual proficiency in English or other languages is a plus.
• Strong data entry skills with attention to detail.
• Ability to communicate clearly and effectively with diverse customers.
• Familiarity with sales techniques is beneficial but not mandatory.
• A positive attitude and willingness to learn are essential for success in this position.
  Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
  Job Type: Part-time
  Pay: $17.50-$18.00 per hour
  Expected hours: 24 – 32 per week

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In perso

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services while addressing customer concerns.
• Utilize data entry skills to maintain and update customer records in our database.
• Analyze customer feedback to identify trends and suggest improvements.
• Demonstrate excellent phone etiquette while managing high call volumes.
• Collaborate with team members to resolve complex issues and enhance overall customer satisfaction.
• Assist in sales efforts by identifying opportunities for upselling or cross-selling relevant products.