Customer Service

at  Priority Software

SERVICE DESK

Function
To strengthen our customer support team in Pelt, we are looking for an experienced helpdesk employee who will be responsible for the first line support with regard to our various ERP applications. In addition to clarifying the customer’s problem and log tickets, you will also actively participate in the solution.
Your responsibilities

As our new colleague, you will register and analyze the incoming questions from our customers. You will work in a technical environment where you will be the first point of contact for our customers and provide them with a suitable solution. The following is also part of your duties:

• Convert “every” customer support request both by phone and by e-mail, into a service call that is as detailed as possible
• Handle and answer the functional questions
• Make suggestions for optimizing our ERP applications based on common issues you receive from our customers;
• Guide our customers through the installation, start-up and use of our applications;
• Provide feedback to the end users on the status of their registered ticket
• Always make every effort to keep our general customer satisfaction as high as possible
• Participate in the further development of our applications by testing new software versions;
• Ensure that the FAQs and user documentation are up-to-date;

Your profile

• A minimum of 2 years of experience in a similar position
• Knowledge of production and business processes and demonstrable experience in working with ERP applications
• You think along with the customer in a problem-solving way and communicate in a clear way (verbally and in writing)
• You are a team player but working independently does not scare you

Job Type: Full-tim

• Convert “every” customer support request both by phone and by e-mail, into a service call that is as detailed as possible
• Handle and answer the functional questions
• Make suggestions for optimizing our ERP applications based on common issues you receive from our customers;
• Guide our customers through the installation, start-up and use of our applications;
• Provide feedback to the end users on the status of their registered ticket
• Always make every effort to keep our general customer satisfaction as high as possible
• Participate in the further development of our applications by testing new software versions;
• Ensure that the FAQs and user documentation are up-to-date