Customer Service – Process Associate - German – Hybrid Cluj

at  Genpact

MINIMUM QUALIFICATIONS

• University graduate
• Advanced French language skills (C1)
• English language skills min B2

EXCEL KNOWLEDGE

• OTC – Order Management experience (Advantage)

PREFERRED QUALIFICATIONS

• Good interpersonal skills
• Organized personality with attention to details and customer orientation

GENPACT (NYSE: G) IS A GLOBAL PROFESSIONAL SERVICES AND SOLUTIONS FIRM DELIVERING OUTCOMES THAT SHAPE THE FUTURE. OUR 125,000+ PEOPLE ACROSS 30+ COUNTRIES ARE DRIVEN BY OUR INNATE CURIOSITY, ENTREPRENEURIAL AGILITY, AND DESIRE TO CREATE LASTING VALUE FOR CLIENTS. POWERED BY OUR PURPOSE – THE RELENTLESS PURSUIT OF A WORLD THAT WORKS BETTER FOR PEOPLE – WE SERVE AND TRANSFORM LEADING ENTERPRISES, INCLUDING THE FORTUNE GLOBAL 500, WITH OUR DEEP BUSINESS AND INDUSTRY KNOWLEDGE, DIGITAL OPERATIONS SERVICES, AND EXPERTISE IN DATA, TECHNOLOGY, AND AI.

We are inviting applications for the role of Customer Service – Process Associate - German – Hybrid Cluj

RESPONSIBILITIES

• Processing orders / customer requests
• Booking of Orders in the ERP system
• Handling customer requests and ensure resolution
• Follow-up on pending items
• Reporting
• Offering information to customers via e-mails/phone;
• Updating ERP regarding clients, supplies, pricing;
• Gathering information from logistics partners and informing customers regarding availability and deliveries;
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
• Building a relation with clients and sales representatives;
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Managing and escalating any problems, delays, inconsistencies
• Handling complaints related to logistics and return transports
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas