Customer Service & Product Specialist

at  Gallagher

ABOUT GALLAGHER

Gallagher has been in business since 1938, and our high-tech animal management solutions are now sought after around the world. Within our Animal Management business, we’re passionate about putting our technology to work to make farm life easier and more profitable for our customers, ensuring a positive impact on environmental and animal welfare issues.
Norton Livestock Handling Solutions is Australia’s leading manufacturer and supplier of farm gates, gate hardware, customised livestock yard solutions, livestock handling equipment and associated rural products into the animal farming sector since 1989.

Your core responsibilities in this role will include:

• Being the main point of contact for customers, handling enquiries + orders
• Providing product information to customers such as availability + pricing
• Processing orders + coordinating from production through to delivery
• Actively promoting additional products + services to enhance the customer experience
• Preparing quotes and proposals, assisting with internal sales activities
• Keeping detailed customer activity records in our CRM syste

Skills & experience to succeed in this role include:

• Proven experience in customer service or internal sales
• Experience in a manufacturing or agricultural equipment environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities + a proactive approach to customer issues
• Proficiency in MS Office (Word, Excel, Outlook) and experience with CRM software
• Attention to detail and accuracy in processing orders + data entr