Customer Service Professional

at  HR Block

Client Service Professional H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry. Each year, H&R Block employs thousands of seasonal and part-time associates in our tax offices nationwide. With flexible options for those looking to earn some extra income or opportunities to grow a career with an industry leader, it is easy to see why so many associates return to H&R Block each year. As an essential service provider, we are proud to continue to live our purpose and make a difference in the communities we serve by helping our Clients to get their much needed Refunds, Benefits and Credits. H&R Block is currently seeking Client Service Professionals - Front Desk to join our Team at the following locations where we have several full-time, part-time, seasonal contract positions available. Please note that this is an In Office position: Job Description The Client Service Professional (CSP) will deliver an outstanding Client experience by creating a warm and welcoming first, and last impression that exceeds the unique needs and preferences of each client. This is achieved by greeting/acknowledging each client, identifying their needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere. The Client Service Professional duties include: * Greets and welcomes each Client in a personalized, friendly and inviting manner. * Determines the client’s service needs and assigns the client to an appropriate Tax Professional * Answers the telephone in a professional manner, providing callers with basic information about services and fees when requested * Receives and secures cash, cheques, debit/credit card receipts, and balances the cash * Records all transactions in the Point-of-Sale computer * Schedules client appointments with a solution that meets their needs. * Handles Client exits by assuring all current and future needs have been met * Maintains proper office appearance and cleanliness. * Other duties as assigned.
Minimum Qualifications * High school diploma or equivalent. * At least one year experience in direct Client or Customer Service environment. * Exceptional customer service skills and proven experience to ensure an outstanding Client experience. * Excellent verbal and written communication skills. * Ability to perform well in a fast-paced environment. * Ability to multi-task with strong organizational and time management skills. * Knowledge of cash handling procedures is an asset. * Ability to operate a computer and applicable software packages. Only those candidates selected for an interview will be contacted. H&R Block is an equal opportunity employer.
Job Types: Full-time, Part-time, Seasonal
Contract length: 2.5 months
Pay: From $17.00 per hour

Experience:

• customer service: 1 year (preferred)

Work Location: In person
Expected start date: 2025-02-1

Please refer the Job description for details