Customer Service Professional III

at  Robertson and Company

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.
Introduction: Prime Hires is seeking a skilled Customer Service Professional to join our client.
Contract Dates: 12 months with potential to extend or convert
Pay Rate: $23.26 per hour
Business Hours: Monday to Friday (Remote)

Job Responsibilities:

• Provide excellent customer service to both internal and external clients
• Effective communication with plan members and plan sponsors in a calm and professional manner
• Access appropriate information from various Manulife systems
• Research and resolve inquiries within specified timelines
• Handle sensitive issues to ensure customer satisfaction and maintain confidentiality of private personal information
• Provide online claims submission technical support ie. Password resets, Manulife ID assistance and troubleshooting

Experience & Qualification Requirements:

• Minimum 1-year previous experience in a customer service environment
• Proficient computer and keyboarding skills
• Demonstrates adaptability and thrives in a fast-paced environment.

Personal Attributes:

• Customer focus and solution oriented
• Excellent communication skills (oral and written)
• Strong interpersonal skills - team player
• Strong attention to detail
• Well organized and able to prioritize work
• Ability to meet deadlines

• Provide excellent customer service to both internal and external clients
• Effective communication with plan members and plan sponsors in a calm and professional manner
• Access appropriate information from various Manulife systems
• Research and resolve inquiries within specified timelines
• Handle sensitive issues to ensure customer satisfaction and maintain confidentiality of private personal information
• Provide online claims submission technical support ie. Password resets, Manulife ID assistance and troubleshootin