Customer Service Project and Tools Specialist

at  DHL Express

(24009SB)
Hungary-Pest-Budapest | Full-time | Permanent | Mixed Shift
DHL plays a leading role in international express, freight forwarding and logistics market. Our company continues to grow both internationally and in Hungary. We are looking for a new member to our young and dynamic team to the position of:

REQUIREMENTS:

• Intermediate, active knowledge of English - both written and verbal
• Hungarian langauge is a must
• Advanced level Microsoft Excel skills
• Strong time management, communication and presentation skills
• Solution-oriented mindset and ability to handle multiple tasks parallel, ability to drive projects
• Positive thinking
• Excellent troubleshooting and analytical skills
• Firm, stress tolerant, precise personality
• Training skills

• Manage the implementation of Customer Service releated projects and applications
• Support Customer Service management team to evaluate and track the departments KPIs and performace indicators on a daily/weekly/monthly basis
• Create, run and maintain Customer Service reports and tools
• Support the decision making by generating ad-hoc reports and analyses for the management team
• As a project lead, ensure that the department is prepared for internal and external audits
• Regular contact with regional Customer Service teams
• Arrange weekly/ monthly Scorecard submission
• Tool trainings for Customer Services staff in case of new tool impelemnation or recent tool updates
• Induction training of new agents
• Technical and bussines support for end users at Customer Services